Chameleon - Frequently Asked Questions

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INSTALLING AND CREATING Chameleon DRIVES

What operating systems does the Chameleon support?

Chameleon supports Windows XP, Vista, Win7, Win8, Win8.1 and Win10.

How do I update the Chameleon?

To update your Chameleon software, first uninstall the existing software, then install the new software. Uninstalling does not delete your Chameleon drives.

What is the biggest Chameleon drive that I can make?

You can make Chameleon drives up to 2TB in size. You can make any number of Chameleon drives on your internal hard disk or on USB disks.

Why does the installer list the maximum drive size as 4GB when I have more free space than that?

This is due to a file system limitation on the hard disk you selected. FAT32 formatted hard disks cannot create files larger than 4GB. Therefore, this is the largest Chameleon drive that can be created.

Create your Chameleon drive on a hard disk with the NTFS file system. It does not have this limitation.

My D: drive is not listed under Encrypted Drive Location.

Chameleon drives cannot be created on floppy, optical, or network drives. These drives will not be listed by the installer.

I am running out of encrypted space. How do I make the Chameleon drive bigger?

Use the Chameleon Manager to resize the Chameleon drive.

Insert your Chameleon in the PC and enter your password (if enabled). Start the Chameleon Manager then select the "Drive Management" tab.

Select your drive from the drop down menu, then select "Resize Disk". Enter the desired size, then click the "Resize Disk" button. When reducing drive size, your internal C: drive must have enough free space to temporary hold all the contents of the Chameleon drive.

Can I use the Chameleon to create a second encrypted drive?

Yes. You can create multiple Chameleon drives on the same computer or different computers.

For the same computer, insert your Chameleon in the PC and enter your password (if enabled). Start the Chameleon Manager then select the "Disk Management" tab. Specify the size and location of the Chameleon drive, then click the "Create Disk" button.

For another computer, plug your programmed Chameleon into the new computer. Insert the Chameleon CD and run the Chameleon installer on this new computer. The installer will prompt you to make a Chameleon drive on the new computer.

Can I create a Chameleon drive on a shared drive?

Chameleon drives cannot be created on network drives. However, you can enable sharing of the Chameleon drive installed on your local hard disk. If you do so, anyone who has access to your shared folders can also access the Chameleon drive when the Chameleon device is connected.

For example, a small office may want to install the Chameleon on the central server. As long as the Chameleon is plugged in, everyone in the office has access to the protected files. Once the Chameleon is removed (maybe at night), those files are completely secure.

Please consider the security implications whenever you allow file sharing.

Can I use a different Chameleon with a computer that already has Chameleon drives on it?

Yes. Insert the second Chameleon device then run the Chameleon installer (Go to Start Menu> All Programs> Chameleon> Chameleon Installer) If your Chameleon has already been programmed, the installer will proceed to drive creation to make a new Chameleon drive. If the Chameleon is brand new, the installer will ask if you want to create a brand new Chameleon or make a duplicate Chameleon. Select "New" then proceed to enter a new recovery passphrase.

Uninstalling the Chameleon software also disables access by the first Chameleon. If you no longer want to use the second Chameleon, delete its Chameleon drive from the Chameleon Manager.

The installer asks me to insert my Chameleon, but it is already inserted.

Try unplugging then re-plugging the Chameleon.

If this fails, unplug the Chameleon device, then uninstall the Chameleon software. Reboot your computer, then re-install the Chameleon software. Do not plug in the Chameleon until instructed to do so.

This will not delete your existing Chameleon drives.

Running the installer generates an error message "error opening file for writing".

The Chameleon software is already installed on this computer. Select "Abort" to cancel the installation.

To update the Chameleon software, first uninstall the existing software, then install the new software. Uninstalling does not delete your Chameleon drives.


RUNTIME OPERATION

Nothing happens when I plug in my Chameleon.

The Chameleon will only function on computers with the Chameleon software installed.

The software may be out of date. Download the latest software from the LucidPort website.

The Chameleon may be functioning, but the computer does not have any associated Chameleon drives installed. You can confirm functionality by creating a new Chameleon drive.

Windows reports that my Chameleon drives needs to be formatted.

You should never have to format your Chameleon drives. Formatting is completed automatically during drive creation. If unplugging then re-inserting the Chameleon does not clear up the problem, try uninstalling, then re-installing the Chameleon software.

If this does not help, your hard disk may be damaged. You can run Windows Error-checking software to repair the hard disk (Properties >Tools >Error-checking). Alternatively, you can restore from backup.

I made a backup copy of my Chameleon drives, but now I can't see them anymore.

Do not copy the backup ChameleonDrives directory to the top level (root) of a drive. Any subdirectory or network location is fine. The Chameleon cannot distinguish between the original and the copy. As a precaution, if identical drives are detected, the Chameleon will not activate either drive.

Move the backup ChameleonDrives directory to another directory or location.

I can't "Safe Remove" my USB drive when the Chameleon is plugged in.

This happens when you have a Chameleon drive located on the USB drive. You should safe remove the Chameleon drive first, unplug the Chameleon device, then you will be able to safe remove your USB drive.

Can I suspend my PC in the middle of copying a file to the Chameleon drive?

If password protection is enabled, the copy will fail. The Chameleon requires password entry upon resume.

Without password protection, the copy will continue on resume. However, there may be a delay before the copy continues.

Can I install applications directly on the Chameleon drive?

Yes, with the Chameleon inserted, the Chameleon drive appears like any other hard drive in your system. You can store files in it, open files from it, install and run programs from it, move files from one directory to another, and direct applications to use the Chameleon drive.

How do I enable individual file encryption for cloud storage?

You can encrypt a single file or a group of files(folder) or whole directories with single file encryption feature. Right click on the file or folder you want to encrypt and select "Encrypt Here". The encrypted file will have a file name with extension .cge. You can just sync or drop the encrypted file into your cloud storage.

What happens if I unplug the Chameleon during operation?

Unplugging the Chameleon while writing data to the Chameleon drive may result in data corruption. This is similar to removing an external hard drive in the middle of a write to it. To be absolutely sure that no writes are occurring, use the Windows Safe Remove function before unplugging the Chameleon.

What happens when I plug in more than 1 Chameleon at the same time?

The Chameleon does not support more than one Chameleon plugged into the PC at the same time.


SECURE MOVE, PASTE, AND DELETE

How do I Secure Move a file?

Hold down the right mouse button, then drag the selected file to the Chameleon drive. A dialog appears showing "Copy", "Move", and "Secure move". The secure move option moves the file into the Chameleon disk, then scrubs away any traces of that file from its original location. If a significant amount of data is involved, this may take some time.

There is no need to Secure Move a file out of the Chameleon drive.

How do I Secure Paste a file?

You can also securely move a file to the Chameleon drive by using the secure paste option. Right click on the file or folder you want to move, then select "Cut". Next, right click on a Chameleon drive or sub-directory, then select "Secure Paste". Like the secure move option, the secure paste command cleans away all traces of the selected files from the hard drive. If a significant amount of data is involved, this may take some time.

There is no need to Secure Paste a file out of the Chameleon drive.

How do I Secure Delete a file?

Right click on any file or folder then select "Secure Delete". This is more secure than deleting the file then deleting it again from the Windows' Recycle Bin. Since the secure delete overwrites every bit of your file from the hard disk, this will take some time if a significant amount of data is involved.

I selected files for deletion, but the Secure Delete option is not displayed.

Secure Delete, Move, and Paste do not apply to shortcuts and special desktop functions (like the Windows Recycle Bin). Do not place your cursor on these items when right-clicking.

The Secure Delete, Move, and Paste options only appear when the Chameleon is plugged into a computer running the Chameleon software.


UNINSTALL

How do I uninstall the Chameleon?

You can uninstall the Chameleon by locating "Chameleon" from the Windows start menu and selecting uninstall. Uninstalling does not remove your Chameleon drives. To remove the Chameleon drives, delete the directory ChameleonDrives from your hard disk's top level directory (ex. C:\ChameleonDrives\).

If I uninstall the Chameleon, does it also delete my Chameleon drives?

Uninstalling the Chameleon does not delete the Chameleon drives. You must delete these manually. They are located in the ChameleonDrives directory at the top level (ex. C:\ChameleonDrives\) of your hard disk.

How do I delete a Chameleon drive?

Insert your Chameleon in the PC and enter your password (if enabled). Start the Chameleon Manager then select the "Disk Management" tab. Select your drive from the drop down menu, then select "Delete Disk". Click on the "Delete Disk" button.


PASSWORDS

How do I add a password to my Chameleon?

Insert your existing Chameleon in the PC. Start the Chameleon Manager then select the "Password Management" tab. Select "Set New Password" then enter the new password and click the "Proceed" button.

How do I change my Chameleon password?

Insert your existing Chameleon in the PC and enter your password (if enabled). Start the Chameleon Manager then select the "Password Management" tab. Select "Change Password" then enter both your existing password and the new password, and click the "Proceed" button.

I don't want to use a password anymore, can I remove it?

Insert your existing Chameleon in the PC and enter your password (if enabled). Start the Chameleon Manager then select the "Password Management" tab. Select "Remove Password" then enter your existing password and click the "Proceed" button.

I forgot my password, how do I recover my data?

If you forget your password, disable password protection by selecting "Remove Password" at the password prompt. Enter your recovery passphrase.

I have 2 Chameleons. They are duplicates, but only one of them asks for my password.

Passwords are associated with the Chameleon device, not with the Chameleon drive. You can add a password to your other Chameleon at any time. This password can be the same as the existing password, or a different password.

Insert your Chameleon in the PC. Start the Chameleon Manager then select the "Password Management" tab. Select "Set New Password" then enter the new password and click the "Proceed" button.

I am not able to select the "Remove Password" checkbox.

You can remove the password using the Chameleon Manager. You must have either the existing password or the Recovery Passphrase to remove password protection.

How is the password used to secure my data?

The Chameleon password is used to secure your data in case someone steals both your PC and your Chameleon. In essence, the password protects the Chameleon from being hacked, but it is the recovery passphrase you chose during initial setup that protects your data.


DATA RECOVERY

I lost my Chameleon, how do I recover my data?

If you lose or break your Chameleon, the data in the Chameleon drive can be recovered using a new Chameleon and the recovery passphrase you specified during installation. This process can also be used to create duplicate Chameleons.

Insert a new Chameleon in the PC. There is no need to reinstall the software. Start the Chameleon Manager then select the "Duplicate Key" tab. Enter your recovery passphrase then click "Duplicate". This new Chameleon does not have a password associated with it. Click on the "Password Management" tab to add one. (User Manual, section 4)

I did not setup a recovery passphrase and I lost my Chameleon, can I recover my data?

It is not possible to recover your data if you did not specify a recovery passphrase during initial setup.

How do I create a duplicate Chameleon?

You will need a brand new Chameleon device and the recovery passphrase you specified during initial installation.

Insert the new Chameleon in the PC. There is no need to reinstall the software. Start the Chameleon Manager then select the "Duplicate Key" tab. Enter your recovery passphrase then click "Duplicate". This new Chameleon does not have a password associated with it. Click on the "Password Management" tab to add one. (User Manual, section 4)

I created a duplicate Chameleon with the same recovery passphrase but I can't see my existing Chameleon drives with it.

Each Chameleon drive is associated with the Chameleon that it was created with. When you duplicate a Chameleon, it also gets associated with those drives. However, if you create a new Chameleon, without using the duplicate option, it will not be associated.

How do I back up my encrypted files?

Backup your Chameleon drives by copying the ChameleonDrives directory to another location. The ChameleonDrives directory is located at the top level (ex. C:\ChameleonDrives\) of your drive. Since the Chameleon drives are always encrypted, your data is protected even when copied. You do not need to plug in the Chameleon to back up your data. You will need the Chameleon to decrypt the backup.

You can add the ChameleonDrives directory to your list of scheduled backups.

WARNING: Do not copy the backup ChameleonDrives directory to the top level (root) of a drive. Any subdirectory or network location is fine. The Chameleon cannot distinguish between the original and the copy. As a precaution, if identical drives are detected, the Chameleon will not activate either drive.


SECURITY

I misplaced my Chameleon and found it later. However, I'm worried that my Chameleon may have been compromised.

You can change the encryption used to protect your Chameleon drive. This also serves to disable any lost Chameleons.

You will need a Chameleon programmed with the original recovery passphrase that you specified during installation. If your Chameleon has been lost, you will need to prepare a replacement Chameleon.

Insert your Chameleon in the PC. Enter the password if enabled. Start the Chameleon Manager then select the "Change Encryption" tab. Enter your new recovery passphrase. This procedure creates replacement Chameleon drives using the new recovery passphrase with all your encrypted files in it. (User Manual, section 5)

Is it possible for my friend's Chameleon to read my private data?

The Chameleon's AES-256 encryption is based on the recovery passphrase you specify during installation. LucidPort recommends that you use a unique recovery passphrase or direct the Chameleon not to use a recovery passphrase. A good passphrase is at least 8 characters long and includes random letters and numbers. Protect your passphrase as you would protect a password.

Any other Chameleon with the same passphrase will be able to access your data.

For the strongest security, disable the recovery passphrase. This instructs the Chameleon to generate its own random encryption key. However, this means that you will not be able to duplicate the Chameleon if it is lost or broken. As an alternative, you can use a random sequence of numbers and letters as the passphrase. Make several Chameleons with this sequence (as backups), then erase the random number. (see "How do I create a duplicate Chameleon?")

How do I change my recovery passphrase?

Once programmed, the recovery passphrase cannot be changed. However, you can change the encryption on your Chameleon drives with the Chameleon Manager.

When I delete files in my Chameleon drive, do they just show up in the Windows Recycle Bin?

Deleting a file stored in the Chameleon drive places it in the Windows' Recycle Bin. You can recover the file from the Recycle Bin as long as the Chameleon is still inserted. Deleted files disappear from the Recycle Bin when the Chameleon is removed. They reappear in the Recycle Bin when the Chameleon is reinserted. There is no need to secure delete any files located in the Chameleon drive.

I unplugged my Chameleon, but my Microsoft Word file is still visible.

If an application is open with a protected file, that application and file may still be accessible even after you unplug the Chameleon. For example, you are editing a protected file in Microsoft Word. If you unplug the Chameleon, a copy of this file is still open in Microsoft Word. You cannot save this file to the Chameleon drive until you re-insert the Chameleon. However, you are still able to view and edit the parts of the file cached in working memory.

How can I make my applications store data automatically to the Chameleon drive?

Any files you create directly on the Chameleon drive are automatically protected. However, some applications store temporary information to your unencrypted drive. This information may be recoverable with specialized tools. You should direct your applications to store their temporary files in the Chameleon drive. This can usually be accomplished by installing your applications directly in the Chameleon drive.

How do I protect the contents of virtual memory?

Windows may store temporary data in its paging file (virtual memory). This file is usually unencrypted, appearing as a jumble of characters, and is updated continuously. The Chameleon can direct Windows to encrypt the paging file. By default, the Chameleon does not encrypt the paging file.

Start the Chameleon Manager then select the "Advanced" tab. Select "Enable pagefile encryption" then click on "Apply". Encrypting the paging file eliminates a potential security hole, but slows down the computer slightly. Only Windows 7 and later support page file encryption.

When moving a file to the Chameleon drive, how do I make sure no traces of it remain on my unencrypted disk?

You can Secure Delete the original file after copying it to the Chameleon drive. Alternatively, you can use Secure Move or Secure Paste to move the file.


Chameleon MANAGER

What is the Chameleon Manager?

The Chameleon Manager is the software that comes with the Chameleon. You can access it from the Windows Start Menu> All Programs> Chameleon> Chameleon Manager.

The Chameleon Manager is open, but no functions are active. Restarting the Chameleon Manager does not resolve this.

Please plug in your Chameleon.

If it is already plugged in, this may happen when you have safe removed some Chameleon drives. Unplug, then replug the Chameleon device.

How come I can only access the Duplicate Key screen in the Chameleon Manager?

You have a brand new Chameleon.

If you want to change the encryption/recovery passphrase, you must first duplicate the Chameleon device in order to gain access to the other Chameleon Manager functions. From there, you can change the recovery passphrase under the Change Encryption tab.

If you want to create a new Chameleon, use the Chameleon Installer.

I want to duplicate a Chameleon, but the "Duplicate" button is grayed out.

You can only duplicate Chameleons using a blank (new) Chameleon device. Once duplicated, it cannot be re-duplicated.

Chameleons without a recovery passphrase cannot be duplicated.

A existing Chameleon drive must be installed on the computer that you are running the duplication on.

I want to change the encryption on my Chameleon drive but the "Change" button is grayed out.

You can only change the encryption once per Chameleon device. You will need a new device to change the encryption again.

Take a new Chameleon and duplicate it with the existing recovery passphrase. Now you can change the encryption again.

To change encryption, your hard drive must also have enough free space to contain all the encrypted files.

I changed the encryption on my Chameleon drive at work. Can I still access the Chameleon drive at home (using the same Chameleon)?

Yes. However, the Chameleon will automatically prompt you to change the encryption on your old Chameleon drives as well.

I tried to change my Chameleon encryption, but get a warning that there are no Chameleon drives found.

You cannot change the Chameleon encryption if there are no Chameleon drives on the computer you are using.

I want to reduce the size of my Chameleon drive, but I get a warning saying "insufficient free space".

There is not enough free space on your hard disk to temporary store all the encrypted files on your Chameleon drive.

Use Windows to copy all the encrypted files to another location, then delete the Chameleon drive. Create a smaller CipherGuard drive, then Secure Move the files to that new drive.